Refund policy

Return & Refund Policy

At Takumi Rope, every item is handmade with care. Small variations in color, texture, or shape are normal and make each piece unique.

1. Within 30 days of receiving your item, you have the right to contact us to report an issue and request a refund or an exchange. Once you have notified us, you have an additional 30 days to ship the item back. Return shipping costs are covered by the seller.

2. We will issue a refund no later than 14 days after we receive the returned item, or after you provide proof that you have sent it back (such as a tracking number), whichever comes first. A full refund includes the item price and the original shipping cost. 

To initiate a return or exchange, or if you have any questions, please contact us via email at support@takumirope.com or by phone at +48 452 705 381. We usually respond within 3 business days.

Return Shipping Address: str. Wojciecha Skowronskiego 4b/41, Poznan 61-131 Poland